If you have received a damaged, defective, or incorrect item, contact firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number. We will correct the mistake right away.
All in-stock orders are processed within 1-2 business days (If you place an order after 10am EST on a Friday, your order may not be shipped until the following Monday or Tuesday).
USPS Standard Shipping (typically 1-3 business days, however delivery by a certain date is not available, in addition to 1-2 business day order processing )
UPS Ground (Guaranteed day-definite delivery, typically in two to six days, to all 50 states and Puerto Rico, in addition to 1-2 business day order processing)
UPS 2nd Day Air (Guaranteed delivery by the end of the second business day to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii, in addition to 1-2 business day order processing)
DOMESTIC ORDERS :
We offer complimentary USPS Standard Shipping for domestic orders. UPS is available for an additional fee.
INTERNATIONAL ORDERS :
For International shipments, we offer live shipping pricing on our site depending on your destination. Your exact shipping quote will be reflected at checkout. Please note that customs and fees are usually reflected in the total cost, however the buyer is responsible for all customs fees for International orders.
Order hasn’t been received?
DOMESTIC ORDERS : When your order ships, you will receive tracking information with your shipping confirmation e-mail. If you have received a delivery e-mail but have not yet received your order, it is possible your package was scanned but is still on the truck for delivery. Please wait 2 business days and if you haven’t received your order, contact us at email@example.com.
INTERNATIONAL ORDERS : If you have placed an international order and have not received your package, your customs office is the first place to check. We are not responsible for replacing orders that are unclaimed at customs. If you have checked with your customs office and they don't have it, please email us at firstname.lastname@example.org.
Anytime an order is shipped incorrectly due to an error on our part, we'll replace the order ASAP. If you supply the incorrect address at checkout and it is returned to us, we can re-ship the item for the standard shipping fee. PLEASE NOTE : We are unable to replace orders that are lost due to incorrect shipping addresses given at checkout.
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We cannot be held responsible for lost or stolen packages, so we highly recommend using a delivery address that is secure.
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